What to include
Include enough detail to identify the request and determine the next action.
- Product and billing
- State what you were doing, what you expected, and what happened. Include the affected mailbox or invoice.
- Privacy and deletion
- State whether the request concerns a mailbox, Tenant, User, or all synchronized data. SupaMail verifies ownership before acting.
- Security reports
- Name the affected service and describe the behavior and reproduction steps. Do not access or retain another customer’s data.
- Service incidents
- Include the affected mailbox, approximate time, and failed operation.
If you ask SupaMail to change or disclose your data, SupaMail verifies your identity first.
SupaMail uses your sign-in address. SupaMail may request more proof of ownership. This helps prevent changes or disclosures that you did not request.
Prelaunch support does not guarantee response or resolution times.
Email hi@supamail.dev from your sign-in address.